FAQ

How long does my order take to process and post out?
We are very quick.  Typically next business day we process/post out customer orders - we make this a priority.  However at times when a new product is released, after a weekend/holiday this sometimes takes another day or two due to backlog of customer orders.

When can I expect delivery of my order?
After customer orders are processed/posted out from our Brisbane warehouse.  General transit times are as follows.  Use this only as a guide, we can only give a estimate as we have no control over the postal system and any delays they may have at any time.  We use Australia Post.

NSW/VIC/ACT (Sydney/Melbourne/Canberra metro areas)
Standard Post = 4-5 business days
Express Post = 1-2 business days
Outside of metro areas add 2 more business days.

SA (Adelaide metro areas)
Standard Post = 5-6 business days
Express Post = 2-3 business days
Outside of metro areas add 2 more business days.

WA/NT/TAS (Perth, Darwin, Hobart metro areas)
Standard Post = 6-7 business days
Express Post = 2-3 business days
Outside of metro areas add 2 more business days.

QLD (Brisbane metro areas)
Standard Post = 1-2 business days
Express Post = 1-2 business days
Outside of metro areas add 3-4 more business days.

What is your Return / Exchange Policy?
If you have ordered the wrong product, change of mind or want to exchange, please contact us via 'contact us' page within 30 days of purchase.  Customer to return the poduct at thier own postal expense.  When the product(s) are received they will be inspected by staff.  Once approved we will refund the customer the cost of the product(s) only.  Items returned MUST be unused, in new condition, in original packaging, if not a refund will not be approved.  Exchange customers can make a new order for other products at any time.

I have a faulty product, what do I do?
All products sold on this website have a 30 day warranty, which covers any product defects (this does not cover improper and or miss use by the user, or if a blaster has been opened).  Please contact us via the 'contact us' page.  Customer is to return the product at their own postal expense.  The product will then be inspected, repaired or replaced and sent back to customer at our own postal expense.

I've put in the wrong postal address, what happens?
It is the sole responsibiliy of the customer placing the order to enter a correct shipping postal address.  Please check and ensure your postal address is correct before placing your order.  We cannot change, resend, reimburse, once a parcel has been sent.

Can I cancel my order?
We can cancel your order - yes, that is if your order has not already been processed/posted out.  If its already been posted out, theres nothing we can do.  Its a bit of a pain for us as we loose the fees associated with it if we cancel/refund and we have to re-enter the stock back in to the system.  Therefore a cancellation/processing fee of $10 is requested ($10 taken off refund).  So please, check and be sure before placing a order.

Safe use and charging of Battery Packs

• Always used a approved genuine charger
• Never leave battery unattended whilst charging
• Never short the battery or incorrectly connect the battery
• If at any stage during the charging process the battery pack balloons or swells, discontinue the charging process immediately.
• Do not miss-handle the battery packs, do not drop throw, always keep secure
• Keep the battery packs in a cool area.
• Never over charge or over discharge battery
• Always use a low voltage alarm or equivalent to avoid excessive discharge / damage to battery pack.
• Always use a containment/bag to store battery packs.

If you are new to working with Lipo's, we very much recommend detailed research before purchase, safety, care, maintenance and general use with Lipo's.


Any other questions?  Simply use our contact us page.  =)